Reflection 38 of 52: Can we still get knocked out?
September 22, 2014
My 91 year old Mom loves baseball, as does my husband. Check out “Slugger Smith” to the left and his prized trophy for most home runs in 1961. Last year we went to a game at Nat Bailey Stadium, a first live game for my Mom.
From the moment
we arrived, looking a little lost, staff looked after us. Helping us find our
seats and making sure we felt more than welcome. One fellow gave us his card
and said to call him if we had any questions or concerns. Really. It was
delightful.
The entire
experience from beginning to end is like going back to the 50’s. Good family
style entertainment abounds. From the grounds crew dance to ball players singing, there is something magical about going to
this game.
We enjoyed it
so much; we booked another nooner this year. Due to some health issues, we had
to cancel our tickets and ask for a rain check. They did not hesitate to
accommodate us. When we called back to reschedule they said the last two games
were sold out and we could either book for a playoff or wait until next season.
Even more accommodating. Then, they went to check our tickets and found out the
last person we talked to automatically booked us for the last game. Wow, how to delight a
customer.As we arrived for the game this time, we needed to find the designated parking for the disabled. We encountered three staff en route and all were smiling and helpful. That great customer service attitude seems to be in the Vancouver Canadians DNA.
The
communication in this organization is stellar. We could all learn how to knock
it out of the park from them.
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